Policies

Most countries have relaxed their COVID-19 entry requirements, which are administered by the airlines. Check with your specific airline for details regarding their policy.

Deposit Payments: A non-refundable deposit payment (check the related trip booking page for the specific amount) per person secures your reservation.

• Deposit payments may be made via major credit or debit cards, Apple Pay, or PayPal.*

Balance Payments: The balance payment is due 60 days before the start of your program.

• Balance payments may only be made via e-check/ACH, check from a U.S. bank, or a wire transfer.**

  • **Wire transfers must cover all fees charged by your bank. The amount of the incoming wire to our bank must equal the balance payment amount.

• A payment reminder is emailed approximately three weeks before your payment due date. If your balance payment is not received 60 days before the start of your program, your reservation will be canceled, and all program fees forfeited.

• Payment in full is required when registering for a program within 60 days of the departure date.

*There is a 3% surcharge on all credit/debit card transactions. Credit/debit cards are not accepted for payments of $10,000 or more.

The trip deposit is non-refundable.

• All cancellations require written notification. Once we receive your written notification of cancellation, the following apply:

  • If you cancel 60 or more days before the start of your program, then your remaining balance fee will be refunded, with the exception of the deposit.

  • If you cancel less than 60 days before the start of your program, no refunds will be issued.

Due to the time-sensitive nature of these programs, and the amount of preparation time required for this program, we strictly adhere to our policy and cannot make exceptions for any reason.

We require that everyone purchase travel insurance. We recommend World Nomads. For trips over 6,000 m, choose the “Explorer” policy.

INCLUDED

• Transportation to and from the airport in Kathmandu

• Two nights at hotel in Kathmandu at beginning of trek, includes breakfast and is based on double occupancy*

• One night at hotel in Kathmandu after returning from trek, includes breakfast and is based on double occupancy*

• Welcome dinner

• Round-trip flight to Lukla

• All lodging while trekking

• All group trekking supplies such as tents, stoves, etc.

• All meals while trekking

• Park fees and permit fees

• Trekking Guides

• Climbing Guides

• Camp staff

• Radio communications

• Yaks and porters

• Emergency medical oxygen

NOT INCLUDED

• International round-trip airfare and travel expenses to/from Kathmandu

• Meals in Kathmandu

• Any additional hotel nights in Kathmandu not included above

• Recommended insurance policies (medical, evacuation, trip cancellation, etc.)

• Personal gear

• Excess baggage fees

• International airport departure taxes and Nepal entry visas

• RT-PCR or Antigen test required for return to United States

• Customary guide gratuities

• Support Staff Tip Pool (we suggest $300 per person)

• Satellite telephone, air charges and internet use

• Personal expenses, room charges and beverages

• Any expenses from COVID-19 or COVID-19 testing that causes delays or quarantine requirements such as additional lodging, food, transfers, border issues, delayed test results, etc.

* Accommodations are based on double occupancy. A Single Supplement Fee will be charged to those occupying single accommodations by choice or circumstance. The single supplement is not available in huts, tents, or in all hotels.

We reserve the right to modify the land cost of a trip at any time before departure.

Trekking, via feratta, and mountaineering are both an individual challenge and a team endeavor. Each Participant is required to share in the responsibility of the safety and success of the team. For this reason, we ask that each Participant:

• Possess the necessary physical and mental fitness required for this program.

• Be responsible for knowing all pre-departure information.

• If asked, provide a signed Physician’s Certificate stating that the Participant is medically qualified to join this program.

• Update Transcendent Expeditions if there are any changes to your health or medical information before departure.

• Be properly attired and equipped as outlined in the Equipment List.

• Act in a considerate manner toward all team members and show respect for local customs, values, and traditions in the areas we travel.

• Help minimize our impact on the environment and follow appropriate Leave No Trace practices.

• Describe yourself, honestly and accurately, in terms of fitness, health, skills, abilities, and your equipment to your guide staff.

• Communicate with your guide staff on the mountain if there are any changes in your medications or health.

• Adhere to the advice of your guide staff.

• Continue to self-assess throughout the program, measuring your fitness, health, skills, and abilities against the demands required of the program.

Transcendent Expeditions reserves the right to dismiss the Participant from a program or to send the Participant to a lower altitude at any time if the Transcendent Expeditions Guide Staff determines, in its sole discretion, that the Participant is not physically, technically, or psychologically prepared for, or capable of participating in the program, or for any other reason that may compromise the safety, health or well-being of the Participant or the entire group. If this decision is made, the Participant will not receive any refunds or credits and will be financially responsible for any additional costs associated with an early departure, including but not limited to, evacuation, transportation, hotel reservations, meals, etc.

Transcendent Expeditions does not tolerate harassment or mistreatment of our participants, partners, or employees. Inappropriate conduct under this policy may include conduct that creates a disrespectful, intimidating, hostile, degrading, humiliating, or offensive environment for a participant or employee. Engaging in such conduct is a violation of this policy.

Transcendent Expeditions may consider conduct to be in violation of the policy even if it falls short of unlawful harassment under applicable law. When determining whether conduct violates this policy, we will consider whether a reasonable person could conclude that the conduct created an intimidating, hostile, degrading, or demeaning environment.

Violation of this policy may result in removal from a program, as well as refusal to provide services indefinitely. We place the utmost value on the safety of our participants and employees. Please report any incidents to Transcendent Expeditions management.

Transcendent Expeditions cannot guarantee that you will reach the summit. Weather, route conditions, your own abilities, or the abilities of other climbers may create circumstances that make an ascent unsafe, and you or your entire group may have to turn around without reaching the summit.

Failure to reach the summit due to a person’s own lack of fitness or to any of the events associated with mountaineering (such as weather, route conditions, avalanche hazard, team dynamics, etc.), are not Transcendent Expeditions’s responsibility and will not result in a refund, credit, or reschedule.

Transcendent Expeditions’s program schedule and itineraries are subject to change or adjustment based on a number of factors. These include, but are not limited to, route conditions, weather, group strength, terrain, or other environmental factors, and many other factors. Transcendent Expeditions has complete discretion to change plans to accommodate any of these or other factors, including but not limited to increases in program fees, changes to program schedule or itinerary, and changes to guides or staff, as necessary for the proper and safe conduct of the program. Once the program has started, the Lead Guide will decide on any changes to the itinerary, including ending the program early if the continuation of the program may compromise the safety, health, or well-being of the group.

We reserve the right to cancel any program due to inadequate signups, weather, route conditions, or for any other reason. In such a case, we will make every effort to reschedule the Participant on a different program date. If rescheduling is not possible, we will issue the Participant a refund for all program fees paid to Transcendent Expeditions, less any non-refundable payments made on behalf of the Participant to secure any of the included land costs provided for this program, including but not limited to, hotel accommodations, transportation, transfers, tours, group equipment and food, permits, and local outfitter services, prior to the cancellation of the program.

Additionally, Transcendent Expeditions cannot be responsible for any non-refundable expenses the Participant incurred in preparation for the program (i.e., airline tickets, hotel reservations, rental cars, equipment purchases or rentals, etc.).

Once a program begins, there are no refunds or credits for weather-related cancellations or for a program that may end early due to weather, route conditions, or any other circumstances that may compromise the health, safety, or well-being of the group. Furthermore, if the Participant decides for any reason not to begin a program or to discontinue a program at any time, no refunds or credits will be issued. The Participant will be responsible for all additional costs associated with an early departure, including but not limited to evacuation, transportation, hotel reservations, meals, etc.

The Participant is responsible for any costs due to COVID-19, including but not limited to, any testing fees to enter another country, tests required to return to the US, and/or costs associated with medical care and/or quarantine such as hotel accommodations, meals, separate transportation, etc.

Land Costs are provided as a package, and refunds or credits will not be issued for any unused meals, accommodations, group transportation, or other unused costs. Accommodations are based on double occupancy. A Single Supplement Fee will be charged to those Participants occupying single accommodations either by choice or circumstance. If you are willing to share a room, we will make every effort to pair you with another same-gender team member. We will match willing same-gender team members based on the order of registration date. If we are unable to match you with another same-gender team member, a single supplement fee will be charged. The availability of single accommodations is limited in most of the hotels where we stay, and single accommodations are not available while in the mountains.

The Participant understands and agrees that Transcendent Expeditions assumes no responsibility or liability in connection with any travel and hospitality services provided to the Participant by other companies in connection with the program, including but not limited to, the services provided by airlines, hotels, rental cars, and transportation companies and that Transcendent Expeditions is not responsible for any act, error, omission, or any injury, loss, accident, delay, irregularity, or danger by a supplier of travel or hospitality services to the Participant in connection with the Transcendent Expeditions program. The Participant will be responsible for all costs associated with any travel delays, missed connections, or missing baggage that requires additional arrangements (separate transportation, hotel accommodations, meals, etc.) to be made on your behalf for you or your baggage to rejoin the program.